Two Must-Have Technological Advancements For Power Users

Sales agents, like the rest of us, are always looking for the next innovation that can help them in their daily tasks. Salesforce CTI is one such example of innovations in technology for the sales realm.  Whether it’s making more connections, making better connections, or turning those connections into closed deals, agents are always on…

How I greatly reduced my company’s customer response times

At my former company, we heavily relied on booking orders and corresponding with customers through our website’s email portal. As a result, I spent most of my day replying to our customers’ questions and sending them line item quotes. Consequently, when we are not able to respond to customers’ inquiries quickly enough, they often will…

Digitizing My Client’s Business Part 4: Finale

By the end of the third week, I had successfully added the necessary CRM plugins for my Client’s Hubspot and Gmail account. Also, the customer contacts for my client had been completely updated. So, my project of finding, customizing then installing a software for my client to keep track of her customer’s information, is now complete.…

Digitizing my client’s business part 2: Hubspot

After sending over a report to my client and receiving feedback regarding her specific needs for the project, we together chose a software. Hubspot was the CRM we decided on and so I installed it on all her IOS devices. I then transferred over 100 of her customer’s contact information in order for us begin…

Digitizing my client’s business part 1: The CRM

My Client is a self-employed hairstylist, who has been in the business for over thirty years. All this time she’s conducted her business the old-fashioned way without the use of any digital tools. I am helping her digitize some of the key functions of her business. Primarily she is interested in keeping a comprehensive database of all…

Three of my best skills

1. Problem Solving When a problem presents itself, I take the initiative to find solutions without being asked, and I will struggle with that problem till it’s solved. One time when I first began working at my current job, there was a problem with the web browser on my boss’ computer. Every time the web…